Dissemination and Education

Key information related to all external quality review (EQR) activities must be made available to all interested parties, including managed care organizations, various divisions within the Agency for Health Care Administration, and key stakeholders. In order to meet this objective, HSAG uses several mediums to communicate with the key groups, including a public Web site, a secured FTP (File Transfer Protocol) site for the exchange of sensitive data or information, electronic mail, conference calls, quarterly meetings, and written communications. In addition, HSAG has established internal mechanisms to continually evaluate the effectiveness of each approach and ensure that information is being communicated in the most effective, timely, and direct manner possible.

HSAG also provides educational opportunities during quarterly meetings, the answers to frequently asked questions on the Web site, and links to other key resources related to EQR services.

For any questions related to the dissemination and education activities, please contact Mary Wiley at mwiley@hsag.com.